Get in touch with us for advice, support, or to report an issue — our team is here to help online or by phone.
Call us if you have a general question or need help finding the right team.
Office hours:
Monday to Friday (except public holidays)
8:00am to 5:00pm
If your call is urgent and outside normal office hours, our after-hours service will take it.
Is something happening right now that could cause serious harm to the environment or people? Call us immediately.
If the environmental incident is not urgent then please fill out this form
Find information about resource consents, payments, public consultations and other common enquiries.
If you want to apply for a new resource consent or change a current one, please send the completed forms to the email address quoted on the application form.
If you're unsure whether you need a consent or not, please call our advisory team on 0800 324 636 during business hours, or email ecinfo@ecan.govt.nz
Internet banking
Environment Canterbury or Canterbury Regional Council (Organisation name will depend on individual banks)
12-3151-0059468-00
Customer number (EC) as reference
By phone
Contact our advisory team on 0800 324 636 to make a credit/debit card payment over the phone.
In-person
Visit one of our three counter locations Christchurch, Kaikōura or Timaru (see below). Eftpos is our preferred method of payment. If you would like to pay in cash, we do not hold cash at our counters therefore we can only accept the exact change.
Explore current consultations, share your feedback, and have your say on decisions that shape Canterbury’s environment, transport, and communities.
For any information about timetables, buses, Metrocard and fares, contact our Metro team.
Address all standard mail to:
Environment Canterbury
PO Box 345
Christchurch 8140
Amberley - Biosecurity
66 Carters Road, Amberley
Ashburton - River works
4 McNally Street, Ashburton
Cheviot - Biosecurity
39 Hall Straet, Cheviot
Kainga - River works, parks, groundwater, survey
1330 Main North Road, Kainga, Christchurch
Ph: (03) 323 8751
Tai Tapu - River and drainage works
138 Lincoln Tai Tapu Road, RD 2, Lincoln
Ph: (03) 329 6818
Temuka - River works
12 Domain Avenue, Temuka
Canterbury Civil Defence
For regional emergency status updates and information visit cdemcanterbury.govt.nz or for more information on emergency management in your area contact your local council.
Harbourmaster's office
Regional Harbourmaster
PO Box 345, Christchurch 8140
0800 324 636 (0800 EC INFO)
harbourmaster@ecan.govt.nz
Visit one of our counter locations or send courier mail to:
200 Tuam Street
Christchurch 8011
Phone: (03) 365 3828
Hours: 8:00am to 5:00pm, Monday to Friday
(except public holidays)
Level 2, 96 West End
Kaikōura 7300
Phone: (03) 319 5781
Hours: 8:00am to 4:30pm, Monday to Friday
(except public holidays)