Unite against COVID-19

We are closely monitoring the COVID-19 situation, for the safety of our staff and yourself.

Update 3: 26 March 2020

Agrecovery - rural recycling 

Agrecovery has confirmed that rural recycling collection will pause from 26 March while physical distancing measures are in place. However, it is important to continue recycling.

Keep triple-rinsing containers and store them in a dry place until collection resumes.  You can find updates on the Agrecovery website or follow Agrecovery Rural Recycling on Facebook or @ruralrecycleNZ on Twitter.

Recreational boating

During this period of Alert Level 4 lockdown, the national directive is to stay at home and not undertake any activities where you may unintentionally end up needing emergency services. If you require further advice on how this might affect your recreational boating activities, please go to the following Government websites:

Regional parks

The key points are:

  • The strong message from our prime minister is to stay at home.
  • We understand that it's important to get out for fresh air and exercise, the national directive is to do so locally and keep at least two metres away from other people at all times.
  • A good rule of thumb is if you live nearby (i.e. walking/cycling distance) then it’s OK to use our tracks for your fresh air/exercise.
  • We can't restrict access to our parks completely, but we are putting in place the measures we can and relying on everyone to do the right thing, in order to keep everyone safe.
  • There is no vehicle access, including trail bikes, to all areas of the Waimakariri River Regional Park.
  • All toilet facilities are closed.
  • The NZMCA camping areas at the Lake Tekapo Regional Park and at The Willows at the Waimakariri River Regional Park are closed.

If you need to contact us, please call 0800 324 636, and ask to speak to the Duty Ranger. We will continue to monitor the situation and provide updates as needed.

River engineering

We have scaled back all non-essential flood protection and drainage work in our riverbeds. We will be completing works that protect life, homes and critical infrastructure only.

All our flood prediction tools, rain gauges and river flow gauges will continue to operate as an essential service. If you have any questions about works in your area, please contact floodbylaw@ecan.govt.nz

Public transport

There are major changes to bus services due to COVID-19, as follows:

  • All bus services will run to the Sunday timetable and will be for essential travel only.
  • To help protect our drivers and to maintain the service, buses will have rear boarding only and fares will not be required.
  • There are some exceptions and extensions to the normal Sunday timetables, to support people relying on public transport to reach essential services. Full details are available at Metroinfo.
  • The Bus Interchange will be closed and all central city services will use the Manchester St super stops instead.
  • In Timaru, fixed-route buses have stopped, and MyWay is available for essential trips only. People needing to use public transport for the legitimate reasons set out by the Government may book by calling 688 5544.

Please visit Metroinfo for the latest information.

Government COVID-19 updates

See the government's dedicated website covid19.govt.nz for the latest updates and advice.

You can also visit the Ministry of Health website for further detailed health information.

Previous updates

Update 2. 23 March, 2020

Following the Prime Ministers' announcement today, Environment Canterbury office buildings are closed to the public until further notice. This includes the MetroInfo counter at the Bus Interchange.  

We will only be operating our offices for essential services staff until further notice.

 All of our staff will be working remotely, but you will still be able to contact our Customer Services staff by calling 0800 324 636 (Monday to Friday 8am to 5pm) or visit our contact us page.

Public transport

Major changes to bus services due to COVID-19:

  • From Thursday 26 March all bus services will run to the Sunday timetable, and will be for essential travel only. To help protect our drivers and to maintain the service, buses will have rear boarding only, and fares will not be required.
  • There are some exceptions and extensions to the normal Sunday timetables, to support people relying on public transport to reach essential services. Full details are available at Metroinfo
  • The Bus Interchange will be closed from Thursday 26 March and all central city services will use the Manchester St super stops instead.
  • In Timaru, fixed route buses stop on Thursday, and MyWay is available for essential trips only. People needing to use public transport for the legitimate reasons set out by the Government may book by calling 688 5544.
Please visit Metroinfo for the latest information.

Regional parks

While our parks are open to walkers/runners and cyclists, the firm message from the Government during COVID-19 Alert Level Four is to stay home, and when you need to get fresh air or exercise, do it close to home and ensure you keep a two-metre distance from other people at all times. To help support this, there will be restricted access to vehicles and shared facilities at our parks:

  • There will be no vehicle access (including trail bikes) to the Waimakariri River Regional Park areas, and toilet blocks will be locked.
  • At the Lake Tekapo Regional Park, the NZMCA caravan park will be closed, along with the toilet facilities.

If you need to contact us, please call 0800 324 636, and ask for the Duty Ranger.

Government COVID-19 updates

See the Government's dedicated website covid19.govt.nz for the latest updates and advice.

You can also visit the Ministry of Health website for further detailed health information. 

Update 1. Friday 20 March 2020

Whilst we are still open for business, we are requesting a few things from our customers to help keep us all well.

  • Please call us on 0800 324 636, or contact us online, as the first option before coming to one of our offices.
  • If you, a household member or someone you’ve been in contact with has been overseas within the last 14 days and are experiencing a fever, cough or shortness of breath, please do not visit any of our offices. Call Healthline on 0800 358 5453 for advice.
  • If you do visit one of our offices, please ensure you sign in at reception with correct contact information so that you are traceable.
  • We are practising safe physical distancing in our offices and request visitors do the same – learn more about this at covid19.govt.nz.

We appreciate your cooperation at this uncertain time – together we can slow the spread.

Public transport

The wellbeing of public transport customers is top of mind and we are working closely with government agencies, including the Ministry of Transport and the Ministry of Health, taking steps to make public transport even safer in light of the COVID-19 situation.

  • To help limit the spread of any virus, those unwell should stay at home.
  • To reduce physical interactions between our customers and staff, passengers are encouraged to immediately reduce the use of cash by using a Metrocard or student Cando card, and to top these up online.

Keep up to date with the latest information from Metroinfo.

Government COVID-19 updates

See the Government's dedicated website covid19.govt.nz for the latest updates and advice.

You can also visit the Ministry of Health website for further detailed health information.