Generally pollution related complaints should be reported to the 24 hour Pollution Hotline on 0800 76 55 88. However you may have been referred to Customers Services because of Pollution Hotline overload. We'll be able to refer the incident to the Environment Canterbury monitoring or enforcement teams.

If a resource consent for the activity exists the incident will be referred to the Environmental Protection Officers to be monitored. If no resource consent exists the incident will be referred to the Enforcement Officers for further assessment and follow-up.

For further assistance please contact Customer Service on 03 353 9007 or toll free on 0800 324 636. You can also visit our website www.ecan.govt.nz