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Quick answers provides answers to frequently asked questions about Environment Canterbury services and information. If you don't find an answer to your question here, please see our Services and A-Z index pages or contact our Customer Services team on (03) 353 9007 and let us know.
TIP! Find more Quick Answers by clicking a topic on the left hand menu, or by typing your query and selecting "Quick Answers" under the search box and clicking "search".
Can an investigating enforcement officer issue an infringement notice if the occupier is out or does not answer the door?
An infringement notice (a fine of $300) may be issued later where appropriate at the officer's discretion, even if the occupier was not there for the visit or was unco-operative. ...
What is a Regional Land Transport Strategy?
The Regional Land Transport Strategy sets the direction for the region’s transport system for the next 30 years. The Strategy is important for a number of reasons. It influences ...
Do I need a resource consent for taking gravel?
There is provision for low volume ‘one-off’ takes to be permitted, providing certain conditions are met, otherwise a resource consent is still required. Please contact our Cu ...
I want to report illegal or unsafe disposal of asbestos, who should I contact?
Environment Canterbury has a role in identifying instances of illegal or unsafe disposal of asbestos and taking enforcement action when illegal waste disposal occurs. Please conta ...
Who should I contact if there is, or may be, asbestos in my home?
It is advisable not to disturb or remove the asbestos yourself. Please contact your local public health unit (click here to find yours) to speak to a Health Protection Officer for ...
There is a building being demolished and I am worried that there is asbestos that has not been removed. Who should I contact?
Should you have concern for those working on a site that may be exposed to asbestos you may report the matter to WorkSafe New Zealand on 0800 030 040. They can provide information ...
How will you help people learn more about burning better?
Everybody with a burner should know how to stop wasting firewood. We want to encourage as many people as possible to visit our website letscleartheair.co.nz and like our facebook ...
What is Environment Canterbury’s overall approach?
Environment Canterbury has identified four key areas of focus in addressing air pollution from home heating. 1. Working with partners and key stakeholders to provide leadership ...
Are you banning the burning of wood for home heating?
Environment Canterbury has allowed provisions for burning wood in the future in all of their Air Plan rules. However, you may need to replace your woodburner with a cleaner burnin ...
How did Environment Canterbury's air rules come about?
Canterbury residents have consistently said air quality was their number one environmental issue. It is now second only to water quality. The Air Plan (Chapter 3 of the Natural R ...
Why is Environment Canterbury placing restrictions on the types of home heating people can install in their homes?
A number of Canterbury towns and cities have poor air quality at times, particularly during the winter. The largest cause of winter pollution in Canterbury towns is home heating. ...
What are the serious effects on health caused by pollution from home heating?
Environment Canterbury has been monitoring air quality in Canterbury for a number of years. We have been concerned about the levels of PM10 in the air. PM10 is made up of airborn ...
Can I light a barbecue/hangi/umu on my residential property?
Yes. However smoke should not cause any offensive or objectionable effect beyond the boundary of your property. Environment Canterbury may still receive calls about the fire from ...
I can smell strong car exhaust fumes. Who deals with it?
At the present time, Environment Canterbury is not following up on vehicle emission concerns. This issue is being dealt with nationally by the Ministry for the Environment. The po ...
My next door neighbour is stockpiling smelly compost/waste. Is this allowed?
If your neighbour is in a residential area, the District Council is responsible. Is the incident occurring at present? If yes Environment Canterbury will follow it up depending on ...
What does Environment Canterbury monitor with the air pollution monitoring stations?
The main contaminant that seems to be a problem in Canterbury towns is suspended particulate PM10. All monitoring stations, except Riccarton, monitor this contaminant. Carbon mono ...
Why have I received a letter about my old woodburner?
Environment Canterbury sends letters out to property owners who have woodburners or pellet fires that are at least 15 years old. The letter informs them of the date they are not a ...
If my tenants use the fire, who will you take action against?
Both tenants and landlords are liable for the unlawful use of an open fire or an older solid fuel burner and Environment Canterbury may take action against both. Liability would u ...
Do I need to remove my woodburner or open fire now that I can't legally use it in the winter?
It is not necessary to remove your old woodburner or close off your open fire once the ban in your area starts. However you will not be able to use the fire or woodburner. For Ch ...
How do I find out if a property is available for public access?
Please contact our Customer Services team on 0800 324 636 or on 03 353 9007 (Christchurch) who can offer some information and advice on how to check. ...
Is there anything else that people can do to help improve Air Quality?
Even if you have a complying, low-emission woodburner, using it correctly can make a huge difference to its efficiency and to how much pollution it makes. For information on ...
I have been sold wet firewood. What can I do about it?
The Consumer Guarantees Act, administered by the Ministry of Consumer Affairs, covers the supply of firewood. This requires that goods must be fit for the purpose they are sold/bo ...