Information about how to contact us for advice and information about our services, projects and activities.
General Contact Details
Our general contact details are listed below.
Email
Contact our Customer Services section by email: ecinfo@ecan.govt.nz or use our Contact Us form.
Phone
Our customer services team is available during business hours on the following numbers.
Calling from Christchurch: (03) 353-9007
Calling from any other area: 0800 324 636 (0800 EC INFO)
Call Recording Privacy Statement »
Commissioners
Phone: 0800 COMMISSIONERS (0800 266 647)
Email: commissioners@ecan.govt.nz
Pollution Hotline numbers
You can contact the Pollution Hotline 24 hours, 7 days a week to report pollution.
Christchurch residents: (03) 366-4663
Residents outside of Christchurch: 0800 76 55 88
Office addresses and phone numbers
Christchurch Office
Ellesmere Centre,
24 Edward Street,
Lincoln.
PO Box 345
Christchurch 8140.
8 am to 5 pm, Monday to Friday
Corporate & Governance Office
Matthew Fraser House
5 Sir William Pickering Drive
Burnside
Christchurch
PO Box 345
Christchurch 8140
8 am to 5 pm, Monday to Friday
View Larger MapPh: [03] 365-3828
Fax: [03] 365-3194
Hours:
8:00 am – 5:00 pm
Monday – Friday*
* 9.45 am – 5.00 pm Thursdays for customer service enquiries.
Kaikoura Office
Beach Road
PO Box 59
Kaikoura 7340
View Larger MapPh: [03] 319-5781
Fax: [03] 319-5809
Hours:
8:00 am – 4:30 pm
Monday – Friday
Timaru Office
75 Church Street
PO Box 550
Timaru 7940
View Larger MapNote that, as Church Street has a bridge over Theodosia Street, there is no way to directly turn from/into Theodosia Street into/from Church Street.
Ph: [03] 687 7800
Fax: [03] 687 7808
Hours:
8:30 am – 5:00 pm
Monday – Friday
Depots and Service Centres
Environment Canterbury River Works, Biosecurity Animal Pest and Resource Care staff also work out of the following Environment Canterbury depots and District Council service centres.
| Amberley
(Animal Pests & Biosecurity)
5 Markham Street
PO Box 7
AMBERLEY 7441
Phone: [03] 314 8014
Fax: [03] 314 9038 Ashburton Depot
(River Works)
4 McNally Street
ASHBURTON 7740
Phone: [03] 308 7682
Fax: [03] 308 2130 Cheviot
(Biosecurity)
39 Hall Street
CHEVIOT
Phone: [03] 319 8614
Fax: [03] 319 8891 Kainga
(River Works)
1330 Main North Road
CHRISTCHURCH
Phone: [03] 323 8751
Fax: [03] 323 8753 Kaikoura Office
Beach Road
PO Box 59
KAIKOURA 7340
Phone: [03] 319 5781
Fax: [03] 319 5809 Kaikoura
(Biosecurity & River Works)
Phone: [03] 319 5781 | Little River
(Biosecurity)
Christchurch City Council Service Centre
PO Box 6
LITTLE RIVER 7591
Phone: [03] 325 1103
Fax: [03] 325 1003 Tai Tapu Yard
(River & Drainage Works)
2 RD
CHRISTCHURCH
Phone: [03] 329 6818
Fax: [03] 329 6903 Temuka
(River Works)
12 Domain Avenue
TEMUKA
Phone: [03] 615 7141
Fax: [03] 615 7137 Twizel Depot
(River Works)
16 Hooker Crescent
TWIZEL
Phone: [03] 435 0700
Fax: [03] 435 0704 Twizel
(Resource Care)
Melanie Schauer
PO Box 190
TWIZEL 7944
Phone: [03] 435 0295 |
Canterbury Civil Defence Emergency Management Group
Ph: [03] 366-2359 (24 hrs)
Fax: [03] 366-9960 (24 hrs)
Harbourmaster – Canterbury Harbours
Regional Harbour Master: Canterbury Harbours
Level 1, 5 Norwich Quay, Lyttelton 8082
Post: Regional Harbour Master, PO Box 345, Christchurch 8140
Ph: 0800 324 636 [0800 EC INFO]
Email: harbourmaster@ecan.govt.nz
Contact us about our website
We are very interested in any comments or feedback you may have about our website. Please email ecinfo@ecan.govt.nz providing as much detail as you can.
The web team read – and act upon – every message received and will arrange for you to receive a reply if appropriate. You may wish to comment about, for example the layout, ease of use or design of our site, or give us detailed comments about specific pages. We'd particularly like to hear from you if you've spotted an error which needs correction (quoting the relevant page address will help us to pinpoint the error).
Social media
You can communicate with us through Twitter or Facebook. Find our social media presence and our policies regarding it.